Having a Problem?

Browse our Support section
Chances are good that other people have had the same problem you’re having right now. We’ve put together some helpful how-to guides to walk you through some of the most common problems.

Contact your department IT support

Call or email your IT contact for assistance.

For problems with classroom technology, call 410.516.6699 or email kitcats@jhu.edu.

For Physics & Astronomy, email pha-help@jhu.edu.

For Psychological & Brain Sciences, Cognitive Science or the Mind-Brain Institute, email brain-it@jhu.edu.

For Advanced Academic Programs, call the AAP IT Helpdesk at 202.452.1930 or email aapithelp@jhu.edu.

News and Alerts

Zoom Security

As we enter a new, Zoom-filled year, remember to keep your meetings safe from Zoom bombing. Make sure all your Zoom meetings, including classes, have passcodes, and do not share the passcode-protected meeting links publicly (e.g. via Twitter or Facebook). Also, for JHU-only meetings you can now enable JHED authentication. You can have public meetings, […]

Email Spoofing

We have seen a recent surge in email spoofing, the deliberate faking of mail headers and content to convince the recipient the message comes from someone they know and trust. As a reminder, these messages are nearly impossible to block, as they appear to be innocuous. However, if you look at the source address you […]

The new myJH portal

Many of you have logged into the new myJH portal and have noticed some things that have been moved, and some things that are perhaps misleading. The first time you log in you will see an unpopulated “My Favorites” section, and a set of “Recommended Tools.”  Below the Recommended Tools will be clickable groups that […]