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Chances are good that other people have had the same problem you’re having right now. We’ve put together some helpful how-to guides to walk you through some of the most common problems.

Contact your department IT support

Call or email your IT contact for assistance.

For problems with classroom technology, call 410.516.6699 or email kitcatshelp@jhu.edu.

For Physics & Astronomy, email pha-help@jhu.edu.

For Psychological & Brain Sciences, Cognitive Science or the Mind-Brain Institute, email brain-it@jhu.edu.

For Advanced Academic Programs, call the AAP IT Helpdesk at 202.452.1930 or email aapithelp@jhu.edu.

News and Alerts

End of the line for Adobe Connect

In conjunction with the introduction of Zoom for online meetings, Adobe Connect will be retired at the end of 2019.  If you have recorded content in Connect that you want to keep, contact the CER or work with KITCATS to export your recordings.

Zoom for collaboration and conferencing

The university has finalized an enterprise license agreement for Zoom videoconferencing.  With Zoom you will be able to easily collaborate with colleagues around the world, bring guest speakers into your classrooms, or even hold virtual office hours.  Zoom is available for desktop computers running Windows, Mac OSX or Linux, as well as iOS and Android […]