Having a Problem?

Browse our Support section
Chances are good that other people have had the same problem you’re having right now. We’ve put together some helpful how-to guides to walk you through some of the most common problems.

Contact your department IT support

Call or email your IT contact for assistance.

For problems with classroom technology, call 410.516.6699 or email kitcats@jhu.edu.

For Physics & Astronomy, email pha-help@jhu.edu.

For Psychological & Brain Sciences, Cognitive Science or the Mind-Brain Institute, email brain-it@jhu.edu.

For Advanced Academic Programs, call the AAP IT Helpdesk at 202.452.1930 or email aapithelp@jhu.edu.

News and Alerts

The new myJH portal

Many of you have logged into the new myJH portal and have noticed some things that have been moved, and some things that are perhaps misleading. The first time you log in you will see an unpopulated “My Favorites” section, and a set of “Recommended Tools.”  Below the Recommended Tools will be clickable groups that […]

Teaching Resources for Continuity of Operations

In the event of emergency closures due to weather, health emergencies, etc., we offer technology solutions to facilitate ongoing delivery of classes. First things first – VPN access Many university resources are restricted to the campus network, which means you need to use the VPN to connect to them. If you have never used the […]